Refund policy

📄 Return & Exchange Policy — CL Beauty Supply

🧴 1. Non‑Returnable & Non‑Exchangeable Items (Liquids & Chemicals)

For safety, hygiene, and product integrity, all liquid, semi‑liquid, and chemical products are FINAL SALE. These items cannot be returned or exchanged under any circumstances.

This includes, but is not limited to:

• Gel polish
• Builder gel / hard gel
• Acrylic liquids / monomer
• Dip liquids
• Primers, dehydrators, bonders
• Removers, acetone, alcohol, sanitizers
• Any product that is liquid, semi‑liquid, gel‑based, or chemical‑based

Why These Items Cannot Be Returned

Once shipped or picked up, we cannot verify if chemical products were opened, contaminated, exposed to heat, or altered. For customer safety and industry compliance, all chemical products are final sale.

📦 2. Returnable Items (Dry Products Only)

We accept returns and exchanges on unused, unopened, dry items within 7 days of delivery or pickup.

Eligible dry items include:

• Nail files
• Buffers
• Brushes
• Nail tips
• Forms
• Tools & accessories
• Storage items, organizers, displays
• Non‑chemical equipment

Return Requirements for Dry Items

• Must be unused
• Must be unopened
• Must be in original packaging
• Must be returned within 7 days
• Must include order number or proof of purchase

Items showing use, wear, or damage will be denied.

📦 2. Returnable Items (Dry Products Only)

We accept returns and exchanges on unused, unopened, dry items within 14 days of delivery or pickup.

Eligible dry items include:

• Nail files

• Buffers

• Brushes

• Nail tips

• Forms

• Tools & accessories

• Storage items, organizers, displays

• Non‑chemical equipment

Return Requirements for Dry Items

• Must be unused

• Must be unopened

• Must be in original packaging

• Must be returned within 14 days

• Must include order number or proof of purchase

Items showing use, wear, or damage will be denied.

📦 2. Returnable Items (Dry Products Only)

We accept returns and exchanges on unused, unopened, dry items within 14 days of delivery or pickup.

Eligible dry items include:

• Nail files

• Buffers

• Brushes

• Nail tips

• Forms

• Tools & accessories

• Storage items, organizers, displays

• Non‑chemical equipment

Return Requirements for Dry Items

• Must be unused

• Must be unopened

• Must be in original packaging

• Must be returned within 14 days

• Must include order number or proof of purchase

Items showing use, wear, or damage will be denied.

📬 3. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

Please include:

• Photos of the product

• Photos of the packaging

• Your order number

We will provide a replacement or store credit depending on the situation.

🏷️ 4. Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Clearance items

• Promotional items

• Discounted bundles

• Liquid/chemical products (listed above)

🚚 5. Shipping Fees

• Shipping costs are non‑refundable.

• Customers are responsible for return shipping unless the item arrived damaged or incorrect.

• If a package is returned due to an incorrect address provided by the customer, additional shipping fees may apply.

🛒 6. Order Cancellation Policy

Orders can only be canceled before they are shipped. Once an order is processed or shipped, it cannot be canceled.

🔒 7. Health & Safety Compliance

We follow industry standards for cosmetic and chemical products. To protect all customers, we do not restock or resell any liquid or chemical items once they leave our facility, even if unopened.

🚗 8. Pickup Orders — Refunds, Cancellations & Merchant Fee Policy

A. Customer Does Not Pick Up Their Order

When a customer selects Store Pickup, the order is prepared immediately.

• Orders are held for 7 days.

• After 7 days, the customer may request a refund.

• All pickup refunds will deduct a 3% merchant processing fee.

• The payment processor does not return this fee to us, so it cannot be refunded to the customer.

Example: Order total $100 → Refund amount $97.

B. Customer Chooses Pickup but Later Wants Shipping

If the customer selected Pickup at checkout but later requests Shipping:

• We can switch the order to shipping.

• The customer must pay the shipping fee before the order is shipped.

• If the customer refuses shipping and requests a refund, the refund will be minus the 3% merchant fee.

C. Customer Selected Pickup by Mistake and Wants a Refund

If the customer accidentally chose Pickup and wants a refund:

• Refunds will be issued minus the 3% merchant fee.

• Full refunds are not available for pickup‑mistake orders.

D. No Full Refunds on Pickup Orders

Once an order is placed using Pickup, the payment processor fee is already charged.

Therefore:

• Full refunds cannot be issued

• All pickup refunds will deduct 3%

This applies whether the customer:

• Didn’t pick up

• Changed their mind

• Selected pickup by mistake

• Wants shipping instead

• Wants to cancel the order